Frequently Asked Questions


What is MarketSpace?
MarketSpace is an e-commerce service for creating online marketplaces. Similar to online stores, an online marketplace allows buyers to shop for products and pay with a credit or debit card, but a marketplace has many sellers rather than just one.

We host your marketplace website for you so there's no software to install and we provide tools for you to customize your marketplace and manage your sellers the way you want to.

My Marketplace

How do I create a marketplace?
Go to our Get Started page. There you'll create an account, choose a name and a temporary domain name, and you'll decide what can be sold on your marketplace. You can add a sample seller and if you already have a seller page on another marketplace, you can easily add it to the new marketplace in one click.
Can I use my own domain name?
Yes, let us know what domain name you'd like to use and we'll tell you how to set it up.
Can anyone sell on my marketplace?
That depends on you. Choose to either invite sellers to your marketplace or allow anyone to join.
Do I have to manage products and orders for my sellers?
No, your sellers will create their own seller page, add their own products and manage their own orders.
Can I collect commission on sales?
Yes, on your Manage Marketplace page enter the percentage commission that you wish to charge your sellers. You'll receive your commission through your payment gateway account and the funds will be directly deposited into your bank account.
Can I share my products between multiple marketplaces?
Yes. Your products can be shared between any number of marketplaces and you choose which products are shown in each place.
Can I create an online store for just me?
Yes. When creating you marketplace, choose 1 as the number of expected sellers. You can increase this later if you choose to allow multiple sellers.

Selling on a Marketplace

How do I become a seller on a marketplace?
Some marketplaces allow anyone to join while others require an invitation from the marketplace owner. If you already have a business relationship with an invitation-only marketplace, they'll send you an invitation by email. You can also contact a marketplace owner to request an invitation.
What do I need to start selling?
You'll need a bank account to receive payment for purchases. We'll help you get setup with how to connect your marketplace seller page with your bank account.
Can I manage my products and orders myself?
Yes, you'll create a seller page where you can add and manage your own products. You'll also manage customer orders, shipping, inventory levels and returns.
How do I receive payments?
Credit card payments for your products will be taken using a payment gateway account you already have or one we help you setup. The funds will then be deposited directly into your bank account.


How can I pay?
You can pay by various credit cards, debit cards and PayPal depending on whom you're buying from. U.S. sellers accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Canadian, European and Australian sellers accept Visa, MasterCard, and American Express. Each seller's seller page will show the logos of the payment types they allow.
Who will I receive my shipments from?
You'll receive your purchase shipments from the seller you purchased from. All transactions you make are directly with each seller and they manage their own order and shipping processes. If you purchased items from multiple sellers you'll receive multiple shipments.

Check the seller's shipping policy on their seller page for details.


What's a payment gateway?
A payment gateway is the internet equivalent of the machine you use for credit card payments at restaurants and stores.
Which payment gateways can I use?
You can use, and